Product Details
3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.
3CLogic Cloud Call Center Feature
- ACD and IVR
- Advanced Lead Management and Recycling
- Agent Presence & Instant Messaging
- CRM, WFM, Ticketing, and PBX Integration
- Call Recording
- Call Transfer, Hold, Conferencing
- Campaign and Lead List Management
- Carrier Agnostic
- Click-to-Call-Back Client for Your Website
- Dynamic Scripting
- Inbound, Outbound, and Blended Call Center
- Mobile Dashboard View
- Multichannel (Phone, Email, Text, Chat)
- Predictive, Preview, and Progressive Dialing
- Real-Time Reporting and Dashboards
- Reporting & Business Intelligence
- Self-Service IVR
- Single User Interface
- Skills Based Routing
- WebRTC Click-2-call and Click-2-chat
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