LeadDesk

Product Details

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

LeadDesk Feature Summary

• Archiving
• Auto Dialer
• Auto-Dialing
• Blended Call Center
• Call Center
• Call Logging
• Call Parking
• Campaign Specific Caller ID
• Data Management
• Distributed Call Recording
• Email Management
• Employee Directory
• Encryption
• Event Triggered Recording
• Hotkeys
• Inbound Call Center
• Interactive Voice Response
• Live Chat
• Manual Dialer
• Multiple Scripts
• Online Voice Transmission
• Open Database Design
• Outbound Call Center
• Phone Key Input
• Power Dialer
• Preview Dialer
• Progressive Dialer
• Queue Management
• Real-time Chat
• Reporting/Analytics
• Ring Groups
• SIP Trunking
• Telemarketing Management
• Unified Communications
• Virtual Call Center
• VoIP
• Voice Customization
• Voice Quality Enhancement