SeattleLab Technical Support (SLNet) is a comprehensive technical support and issue tracking system designed for software development teams and IT organizations. It provides a robust platform for managing technical issues, tracking bugs, and collaborating with team members.
Product Details: SLNet is a web-based application that offers a structured approach to technical support, issue tracking, and problem resolution.
Key Features:
- Issue Tracking: Centralized issue tracking system for managing and resolving technical issues.
- Problem Management: Structured problem management process for identifying, analyzing, and resolving problems.
- Change Management: Integrated change management system for tracking and managing changes to software or systems.
- Knowledge Base: Centralized knowledge base for storing and sharing technical information and solutions.
- Reporting and Analytics: Customizable reporting and analytics tools for tracking issue trends and performance metrics.
- Collaboration Tools: Robust collaboration tools for team members, including assignment, notification, and escalation features.
- Integration: Integration with popular development tools, such as version control systems and project management software
