Snapforce Business Management

Product Details

Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features, including voicemail to email, call transfers, call barging, call monitoring, call coaching, call queues, ACD, video conferencing, dial-in conference bridge, toll free number included. Most importantly eliminates manual call logging. Additionally you can couple this with the world class Snapforce CRM to combine them for a seamless one system platform.

Snapforce Features

• Audio and video conferencing
• Auto attendant scripts
• Automatic call distribution (ACD)
• Call center reports
• Case management
• Client portal
• Custom reports and dashboards
• Document management module
• Email provider sync
• Email templates
• Event calendar and scheduling
• Interactive voice response (IVR)
• Leads, contacts, and accounts
• Opportunity tracking
• Orders and invoices
• Sales leader boards
• Sales pipeline reports
• Snapforce email client
• Voicemail and mailbox folders
• Voicemail-to-email