Product Details
SpitFire is a web-based predictive dialer solution for call centers, offering tools to make inbound and outbound call campaigns. It supports a hybrid dialer which uses the web interface for making calls while the software is installed on client’s server. The solution is based on .Net application environment and uses SQL database in the background.
SpitFire Feature
- Quick connect dialing
- Cell number identification scrubbing
- Call recording, monitoring, and whisper coaching
- Agent-to-agent call transfer with data transfer
- Caller ID based on campaign
- Third party transfer with conference option
- CRM integration
- Comprehensive reports
- Predictive dialing
- TTS – text to speech add-on
- Unlimited campaigns lines
- Reassign & reschedule callbacks
- Fully blended outbound and inbound calling
- Live browser based statistics for campaigns, lists, agents
- Export data – new List, existing list or text file
- Email recording by disposition
- Unlimited dispositions
- List priority & stacking
- Unlimited custom fields
- Role-based users for limiting or expanding feature access
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