Product Details
ChaseData offers a complete cloud-based call center management solution suitable for small and mid-sized call centers with five or more agents. It is a single solution that offers provisions for outbound predictive dialing, managed preview dialing and queued progressive dialing.
ChaseData Feature
- Adjustable contact rates
- Automated IVR
- Ad-hoc reporting
- Automated call recording
- Call routing
- Caller ID
- Campaign management
- Compliance management
- Predictive dialer
- Real Time Monitoring
- Real Time Updates
- Integrate with Salesforce, SugarCRM, ZohoCRM and Oracle
- Live administrator dashboard
- Escalation management
- Customizable campaigns
- Automatic call distribution system
- Outbound & inbound calls
- Campaign monitoring
- Call scripting
- API
- Live chat
- Role based permissions for managers and agents
- With our BI Reporting
- Lead Assignment
- Powerful reporting
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