Vonage Contact Center

Product Details

Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.  Vonage Contact Center integrates with ServiceNow’s enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.

Vonage Contact Center (formerly NewVoiceMedia) Features

Competition

• Custom Competitions
• Team Competitions

Calling

• Record Calls
• Generate Location
• Click-to-Call

Automation

• Voice Detection
• Voice Broadcast
• Interactive Voice Response (IVR)
• Call Scrubbing
• API / Integrations

Channels

• Multi-Channel Coverage
• Open Listening

Functions

• Session Routing

Administrative

• Administrator Access
• Reporting & Dashboards

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